10 commandments of listening

·         Stop talking .. You cannot listen while talking

·         Give the speaker the chance to speak

·         Listen to perceive .. Not to object

·         Do not interrupt the speaker

·         Put yourself in the speaker’s boots.. This will help you assess the   situation

·         Be patient .. Give the speaker enough time

·         Keep calm .. Angry people will look for mistakes

·         Don’t argue .. Be open and accept criticism

·         Ask questions .. This shows interest and provides clarification

·         Avoid prejudice..