Well, This is my second episode on
management consultancy.
Ok, straight to the point, Continuous
Improvement is an on-going effort in order to improve products, services or
procedures of any organization. The effectiveness or efficiency enhancement can
be in terms of cost optimization, better quality, improved customer
satisfaction index, quick response time, fast production rate, reduced fault
rate, Six Sigma Compliance, electricity conservation and several other domains.
According to management consultants
there are three kinds of improvements;
Continuous
Improvement:
Improvement at a linear rate.
Continual
Improvement:
Improvement at gradual rate.
Breakthrough: A giant leap
with major changes in a domain or several domains, sometimes executed only
once.
Below is the recommended strategy for
the Execution of Improvement Process:
1. Define current
performance of Product, Services of Procedure(s).
2. Identify areas
of improvements (suggestions available in first paragraph of this article)
3. Brainstorm the
available ideas
a. Consider
Fishbone diagram, Cause Effect diagram. Perform analysis by doing breakdown of
bigger problem into smaller problems.
b. Seek feedback
and recommendations from Management Consultants
c. Seek advice
from Managers, Field Employees, Stake holders, Subject Matter Experts.
d. Consider
customers' / End users' feedback about quality of products and services.
4. Make final
list of options to execute. Consider associated risks with each execution.
Consider Mitigation strategies for these risks.
5. Execute the
options one by one on a small scale in a controlled environment based on risk
mitigation strategies.
6. Prepare the
observation register and list down the lessons learnt.
7. Review the
observations with managers, senior management, SMEs (Subject Matter Experts)
and stake holders.
8. Implement the
change on large scale and set new standard.
9. Celebrate and
reward.
10. Go back to
Step one for Continuous/Continual Improvement
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