Resolving conflicts whether in office,
in friend’s community or at home is a challenge. The situation sometimes gets
worst when nobody shows the flexibility on his/her stance. The below tips might
help when you have been assigned (Or you assign it to yourself) to resolve the
conflict.
1. Be fair
regardless of your relation with different parties. Sometimes your closed one
can be wrong. Hence make up your mind to be transparent and fair throughout.
Judge people fairly.
2. Empathetic
Listening is very important. Listen to all parties carefully. Put yourself in
their shoes to understand their stance.
3. Carefully
analyze the statements from each party. List down the pros and cons of the
stance from each party. Sometimes both parties are right and sometimes both are
wrong. In your analysis you need to find the option which gives maximum benefit
to everyone.
4. If the
conflict is between two persons, consider a solution which neither party-A has
proposed, neither B. Propose third solution which suits both persons. Consider
Win-Win scenario where everyone gains something at the cost of compromise.
5. If you want to
give advice to a party (which you think is wrong), give it privately. Don't do
counseling when both are present. This will offend one party and may strain the
relations further. Remember not to criticise.
6. Sometimes
youngsters are right and old ones are wrong. If the issue is not too serious,
request youngsters to be flexible. It always pay off. Remember that we have
learnt so much from our seniors (bosses, team leads, parents and other senior
family members). So this is the time to pay back to make them feel proud about
their teachings and to develop trust in relations.
Developing emotional intelligence is
another approach to study people and understand them in depth. As per Wikipedia
"Emotional intelligence (EI) is the ability to identify, assess, and
control the emotions of oneself, of others, and of groups". Learn this
technique to improve your mental powers. Google it.
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